Refund policy
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Refund and Cancellation Policy
At Moana, we want you to feel completely confident when booking our services. This policy explains how cancellations, rescheduling and refunds work.
14-Day Right of Withdrawal
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 calendar days of booking, without giving any reason. To exercise this right, contact us at beuempresas@outlook.es before the 14-day period ends.
Please note: if you request your service to begin before the 14-day period ends and the service is fully delivered within that time, you lose the right of withdrawal once the service has been completed.
Cancellations Before Your Session
- More than 7 days before the scheduled session: full refund (100%).
- Between 3 and 7 days before: 50% refund.
- Less than 48 hours before: no refund, but you may reschedule once at no extra cost.
Rescheduling
You may reschedule your session free of charge up to 48 hours before the appointment. Changes requested after that will be treated as a cancellation.
Services Already Delivered
Once a consulting, personal shopping or styling session has been completed, the service is considered delivered and is non-refundable.
How to Request a Refund
Send an email to beuempresas@outlook.es including your full name, booking date and reason for the request. We will respond within 5 business days. Approved refunds are processed to the original payment method within 14 days.
Contact
Email: beuempresas@outlook.es